Overview

MEMBER EXPERIENCE ADVISOR

About the Position

One On One Personal Fitness Instruction Inc. is looking for an outgoing, organized and fitness-minded Member Experience Advisor to join our team.

This is a client-facing role for someone who genuinely enjoys working with people and understands that creating an exceptional client experience involves much more than answering the phone.

The Member Experience Advisor plays an important role in building client relationships, supporting client retention and helping create a welcoming, skilled and engaging studio community.

This position is ideal for someone who understands that exceptional client service and a successful business go hand in hand.

Key Responsibilities

- Client Experience & Relationships: Welcome clients, build rapport and develop strong relationships that help clients feel valued and connected to the studio.
- Scheduling & Client Administration: Manage appointments, consultations, assessments, evaluations, schedule changes and client accounts.
- Client Retention & Renewals: Monitor package usage and upcoming renewals, follow up with inactive or non-renewing clients and work with trainers and management to help clients maintain consistency in their training.
- New Client Experience: Support prospective and new clients from their initial inquiry through consultation and the beginning of their training experience.
- Communication & Sales Support: Respond to telephone and email inquiries, provide information about our services and encourage prospective clients to visit the studio.
- Trainer & Client Coordination:



Work closely with trainers to address scheduling issues, client absences, concerns and other situations that may affect the client experience or continuity of training.
- Community & Engagement: Help coordinate workshops, referral initiatives, client appreciation activities and other programs that strengthen the studio community.
- Studio Operations & Standards: Support opening and closing procedures and help maintain a clean, organized, welcoming and qualified studio environment.

Who We’re Looking For We are looking for someone who is:
- Warm, outgoing and comfortable starting conversations.
- Highly organized, dependable and attentive to detail.
- Proactive and able to recognize when something needs attention without always being asked.
- Comfortable following up with clients by telephone and email.
- Confident discussing services, appointments and training options with prospective and existing clients.
- Able to work collaboratively with personal trainers and management.
- Genuinely interested in fitness, health and helping people succeed.

Experience in fitness, customer service, hospitality, sales or client relationship management would be an asset. Most importantly, we are looking for someone who understands that every interaction matters. From welcoming a new client to reconnecting with someone who has stopped training, the Member Experience Advisor helps ensure that people feel noticed, supported and valued at One On One Personal Fitness.

Pay: $19.00-$24.00 per hour

Expected hours: 6.0 – 10.0 per week

Benefits

- Wellness program

Work Location: In person

📌 Member Experience Advisor (Calgary)
🏢 One On One Personal Fitness
📍 Calgary