Step into a key leadership role at Sun Life as the Disability Payment Operations Leader in Montreal. Focus on team performance and continuous improvement to enhance client service. In this full-time position, you'll lead a agile team dedicated to achieving operational excellence in disability payments.

Your responsibilities will include overseeing KPIs related to CPP/QPP, offering technical guidance on applications, and fostering a culture of improvement and accountability. Collaborate closely with direct reports to ensure alignment with Group Disability objectives. Key Responsibilities:

- Manage daily operations and team performance metrics
- Provide direction and monitor workflows effectively
- Collaborate with internal partners to enhance service delivery
- Engage directly with team members to support their growth
- Spearhead process improvement initiatives Requirements:
- 3-5 years of experience in operations leadership
- Demonstrated ability to lead through change
- Bilingual in French and English
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office Suite Advance your career while making a lasting impact on Canadians’ health at Sun Life.

📌 Montreal Disability Payment Operations Leader
🏢 Sun Life Financial
📍 Montreal