Overview

We are seeking a dynamic and highly organized Office Administrator to join our team! This role will oversee online wine orders, wine club administration, inventory coordination and customer relations. This role is ideal for someone with excellent customer service, solid computer skills and attnetion to details.

Key Responsibilities

- Process Stores, restaurant and online orders
- manage order entry, payment processing, invoicing, shipping documentation, and customer notifications
- Maintain accurate customer, order, payment and membership records in winery software and related systems.
- Coordinate, shipping, and pickup schedules
- Manage wine club sign-ups renewals, billing, memberships communications, and account updates
- Support wine club releases, special promotions, member events, and customer outreach campaigns
- Maintain accurate inventory records and communicate stock requirements or discrepancies to management
- Prepare required monthly reports for authorities
- Work closely with tasting room, sales, production, and accounting team to ensure smooth operations.

Qualifications

- Excellent customer service attitude, written and verbal communication skills
- Confidence or learning new processes and software systems
- Highly organized, dependable,



and detail oriented
- Experience with online order processing, customer service, hospitality, retail, wholesale, or wine club administration is an asset
- Must meet legal age requirements for handling and selling alcohol in British Columbia, along with valid serving it right certificate

Physical and Scheduling Requirements

- Available to work 40 hours per week
- Occasional weekends, evening, or holidays availability may be required during wine club releases, winery events
- Able to safely lift and move wine cases weighing up to 40 pounds

The Ideal Candidate You are comfortable working behind the scenes while remaining highly connected to customers. You enjoy managing detailed administrative work and using technology to keep operations running smoothly.

Compensation and Benefits

- Compensation: Highly depends on qualification, $4,000 per month for first two months and $5,000 per month after
- Staff wine discounts
- 2 weeks annual vacation
- Opportunities for wine education and professional development
- A welcoming, team-orientated winery environment

Pay: From $4,000.00 per month

Work Location: In person

📌 Office Administrator (Penticton)
🏢 Moraine Estate Winery
📍 Penticton