Join Vidir Solutions Inc. as the Technical Support Lead and make your mark in Arborg, Manitoba. Lead a dynamic team dedicated to exceptional customer support in technical services.
Your role will involve overseeing the Technical Support Service Team in the Customer Care Department. You'll ensure customers experience optimal service while managing relationships with technicians. In addition, you'll focus on team performance by implementing effective processes and procedures to achieve service excellence.
Key Responsibilities:
• Deliver comprehensive technical support to customers
• Monitor and improve team KPIs regularly
• Lead human resource functions for the support team
• Guide and mentor team members to enhance skills




• Develop and implement effective service processes
Requirements:
• Experience leading technical support or customer care teams
• Strong analytical and troubleshooting skills
• Proficient in electrical and mechanical systems
• Familiarity with ERP and CRM software solutions
• Exceptional communication and customer service skills
Elevate your skilled journey and foster outstanding customer relationships at Vidir Solutions as the Technical Support Lead.
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📌 Technical Support Lead in Arborg, Manitoba
🏢 Vidir Solutions
📍 Arborg