Leverage your expertise as an IVR & Contact Center Solution Architect with Salesforce in Toronto, ON. This contract role emphasizes voice-enabled solutions within a cooperative setting. This position requires over 8 years of experience with designing, implementing, and optimizing voice-enabled contact centers using Salesforce and platforms like Amazon Connect.

You will utilize your solid CRM and telephony background to deliver exceptional customer service and coordinate omni-channel solutions across various platforms. Key Responsibilities:
Design and implement voice-enabled contact center architectures
Troubleshoot Salesforce integrations with internal/external systems
Configure omni-channel experiences across voice and digital
Customize Salesforce using Apex and other tools
Lead deployment and manage a technical team Requirements:
8+ years in contact center solution design
Proficiency in Salesforce Service Cloud Voice
Knowledge of IVR flows and customer routing profiles
Expertise in CRM and customer service operations
Experience with Amazon Connect is advantageous Bring your technical vision to life and enhance customer interactions via Salesforce solutions in Toronto.

📌 Ivr & Contact Center Architect In Toronto
🏢 apptoza
📍 Toronto