Greet guests with a welcoming smile and friendly demeanor
Perform all guest check-in and check-out procedures
Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
Collect payment for room charges and other fees
Answer phones and direct calls to appropriate personnel
Check and send emails
Make and confirm reservations
Maintain a clean and tidy work space at all times
Inform guests of hotel amenities and offerings
Be informed and up-to-date on all types of room accommodation and availability
Communicate with housekeeping and maintenance staff as necessary
Provide local information on restaurants, special sites, activities, etc.
Resolve customer complaints and problems calmly and effectively




Notify management of any reliable issues that you cannot resolve
Take and deliver messages for guests
Store luggage and valuables as needed
Maintain a friendly, personable disposition
Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

Pay: From $17.95 per hour

Expected hours: 8.0 – 32.0 per week

Advantages
Adaptable schedule

Experience
Customer service: 1 year (required)
Front desk: 1 year (preferred)
Hotel: 1 year (preferred)

Language
English (required)

Work Location: In person

📌 Guest Service Agent Niagara Falls
🏢 Vittoria Hotel u0026 Suites
📍 Niagara Falls