PO-TCO-01 POLICE DISPATCHER TRAINEE/PO-TCO-02 TELECOMMUNICATIONS OPERATOR

Royal Canadian Mounted Police

Selection process number

26-RCM-EA-X-B-STJ-HQ-149820

Location

St. John's(Newfoundland and Labrador)

Salary

$65,714 to $87,946-PO-TCO-01 ($65,714-$79,953) PO-TCO-02 ($72,282-$87,946) (This salary represents a 37.5 hour/week schedule, the annual salary will be pro-rated in accordance with the actual number of hours worked on a weekly basis.)

Level

PO-TCO-01-/LES-TO-01 PO-TCO-02/LES-TO-02

Who can apply

Persons residing within 250 km of St. John's, Newfoundland and Labrador.

Work workplace

Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.===>>> What does the work involve? ===>>>

- Monitoring of police resources and systems with computer aided dispatch and monitoring systems
- Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
- Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
- ~~ Shift Work ~~

The 9-1-1 Police Dispatch Centres operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).https://www.rcmp-grc.gc.ca/en/telecommunications-operators-9-1-1-dispatcher Intent of the process The intent of the process is to establish a pool of qualified applicants for the training program.Upon initial appointment as a Police Dispatcher Trainee (PO-TCO-01), continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching. Candidates will also be required to successfully meet the essential merit competency of Concern for Safety.Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program could be appointed to a determinate (term) appointment at the TCO-01 group and level.Only the TCO-01 Trainees who successfully complete the training program* and successfully meet the PO-TCO-02 essential merit for “Concern for Safety” will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level. The salary range for PO-TCO-02/LES-TO-02 is from $70,688 to $86,007 per annum.* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.Should a Civilian Member (CM)



be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Conditions of employment

- Security clearance - Enhanced reliability status
- Work shift work (24 hours a day, 7 days a week and 365 days a year)
- Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
- Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
- Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

Operational Requirements

- Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
- Work on short notice and overtime to meet operational needs
- Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching

You need (essential for the job)

Your application must clearly explain how you meet the following

EDUCATION

A secondary school diploma, or employer-approved alternatives (See NOTE)NOTE: The employer approved alternatives to a secondary school diploma are:

- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable* combination of education, training and/or experience.*Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.

AREA OF SELECTION Persons residing within 250km of St. John's, NL

Applied / assessed at a later date

OCCUPATIONAL TRAINING (PO-TCO-02 ONLY):

Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) orSuccessful challenge of the RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy****The term “successful challenge” means applicants from other police agencies (not police officers) who have experience call-taking and/or dispatching and who have completed a training program,



can take the exam without attending the in-class training in order to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives. Applicants who successfully challenge will be required to successfully complete the Field Coaching program.

COMPETENCIES (as defined in the RCMP Competency Dictionary):

- Communication
- Composure
- Conscientiousness
- Develops Self
- Flexibility
- Meeting Client Needs
- Problem Solving
- TeamworkPO-TCO-02
- Concern for Safety

ABILITY TO (PO-TCO-01 only):
- Effectively communicate – oral and written
- Follow instructions
- Recall details such as addresses, phone numbers and licence plates while performing other tasks
- Prioritize
- Read Maps
- Type 40 w.p.m. with less than 5% error rate

Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.NOTE: The above-noted abilities are assessed throughout the hiring process, including through CritiCall - a specialized, computer-based testing program designed to evaluate the knowledge, skills and abilities essential for success in high-stress dispatch environments. For more information, applicants are encouraged to visit: https://criticall911.com/dispatcher-testing/applicants/

Language requirements (essential for the job)

May be applied / assessed at a later date

ASSET QUALIFICATIONS

- Experience in call taking or dispatching in a police agency.

- Experience providing advice or services to the public.

- Experience working in an environment that requires multitasking*

*Multitasking is defined as the performance of multiple tasks at one time.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.

📌 PO-POLICE DISPATCHER TRAINEE/PO-TELECOMMUNICATIONS OPERATOR (St. John's)
🏢 Employment and Social Development Canada
📍 St. John's