Do you have a passion for powersports and experience as a Service Advisor?

Kerr’s Chain Saw Ltd. is looking for an experienced Service Advisor & Parts to join our team. If you enjoy working with customers, solving problems, staying organized, and have a passion for ATV, Side-by-Side, motorcycle, and outdoor power equipment, we want to hear from you!

Key Responsibilities

- Greet and assist service customers by phone, in person, email, and text.
- Listen to customer concerns, document repair needs, and create repair orders.
- Prepare estimates and communicate with customers to obtain approval for repairs.
- Sell services while providing knowledgeable product support such as manufacture maintenance schedule.
- Maintain regular communication with customers throughout the repair process.
- Assign and monitor repair orders and coordinate with technicians.
- Ensure parts are ordered, available, and organized for repairs.
- Process and maintain warranty claims and ensure they remain up to date.
- Strive to meet key metrics to have Service department successful
- Help maintain an organized, clean, and efficient Parts & Service department.




- Identify and implement opportunities to improve processes and department efficiency.
- Provide customers with clear explanations of completed repairs and charges.
- Backup for parts, accessories, merchandise, and Assist with parts ordering, receiving, shipping, and inventory as required.

Qualifications

- Previous experience as a Service Advisor is required.
- Robust customer service, communication, and interpersonal skills.
- Parts counter or powersports experience is an asset.
- Excellent organizational and time-management skills.
- Ability to multitask, prioritize, and work independently.
- Knowledge of powersports or outdoor power equipment is an asset.
- Valid driver's licence required; motorcycle licence is an asset.
- Bilingual English/French is a definite asset.
- Ability to lift up to 60 lbs.

We are looking for someone who is personable, dependable, organized, and motivated to continuously improve the customer experience and efficiency of our Service & Parts departments.

📌 Powersport Sales Service Advisor & Parts Representative (Bathurst)
🏢 Kerr's Chain Saw
📍 Bathurst