Work Location

Toronto, Ontario, Canada

Hours

37.5

Line of Business

Product Management

Pay Details

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

KEY ACCOUNTABILITIES

CUSTOMER

Develop and maintain a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition

Develop and implement products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives

Oversee and ensure the clear and effective delivery of products and services to the customer

Act as Subject Matter Expert for product-related inquiries

May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L; impact

Liaise with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyze challenges and identify areas of prospect through customer research, focus groups, and external secondary research; facilitate ideation sessions and build necessary business cases for NPD, identifying solutions and building stronger plans for growth





Build and maintain effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives

Lead and facilitate problem solving sessions with partners and vendors

Design end to end process for development, implementation, use, reporting and feedback on developed products and segments

Direct and coordinate market research to determine underlying customer needs - input to development process

Participate in the day to day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives

SHAREHOLDER

Adhere to enterprise frameworks or methodologies that relate to activities for own business area

Deliver financial results for the product / product suite via operation of all available 'levers': pricing, margin, volume etc., create and deliver business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share)

Support Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations, (product reviews, planning and forecasting, strategic review sessions)





Conduct ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the market place

Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Refine product management strategies through detailed analysis of the P&L;, ongoing competitive research and review of marketing/risk management tactics

Ensure effective product policies and processes are established to support business processes align with risk appetite

Oversee product management deliverables within budget and as per the approved product plan, working with business partners to develop the content of those deliverables

Champion the development of the annual business plan and the monthly/quarterly forecast process

Contribute to and support partner led projects as identified

Participate and collaborate on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standards

Identify and manage risks (market, credit, operational) associated with the product / segment

Develop / maintain productive working relationships with distribution channel owners

Be knowledgeable of and comply with Bank and Industry Codes of Conduct

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of i

📌 Product Manager (Winnipeg)
🏢 TD Bank
📍 Winnipeg