Drive innovation in CRM as the Director of Enterprise Systems at SugarAI. This role combines strategic leadership with hands-on execution in a hybrid work environment.

Reporting to the VP, IT, you will modernize integration architectures and ensure operational effectiveness across SugarAI. Your leadership will guide the Business Systems team during transformation, establishing a robust integration strategy and governance model. You will also harness AI capabilities to enhance workflows and system performance, clarifying processes for better results.

Key Responsibilities:
• Lead the Business Systems team and drive cultural change
• Administer and configure Sugar’s CRM platforms
• Define and implement integration strategies for operational efficiency




• Establish data governance and system ownership principles
• Implement AI automation for improved operational processes

Requirements:
• 10+ years in business systems or IT leadership
• Minimum 3 years of team management experience
• Robust knowledge of CRM administration and data models
• Proficient in SaaS integration and strategies
• Proven ability to lead and modernize systems

Join SugarAI to redefine CRM systems integration with cutting-edge technology.
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📌 Director of Enterprise Systems at SugarAI (Ontario)
🏢 SugarAI
📍 Ontario