Job Title: Operations Manager, Registrar's Office
Requisition #: 26-0230
Department: Office of the Dean of Students
Payband: 11
Payband Range: $96,466.00 - $120,582.00
Hours/Week: 37.5
Closing Date: Wednesday, October 7, 2026 at 11:59 PM EST
Vacancy Type: Administration - Full-time
Position Summary Reporting to the Dean of Students and Registrar, the Operations Manager is the central operational resource for the Registrar's Office (RO), supporting the Registrar, management team, and associate student teams and services areas across all campuses.
Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:30 p.m., with 2-3 days on-site at the Doon campus located at 299 Doon Valley Dr. in Kitchener, and 2-3 days remote. Flexibility in scheduling for events and occasional travel to other campuses and event locations is required.
Responsibilities Operational leadership and administrative management
Coordinate operational activities and provide support to the Registrar's portfolio
Manage divisional correspondence, information flow, and documentation, ensuring matters requiring attention are identified and addressed appropriately
Draft, review, and edit reports, briefing notes, presentations, correspondence, and other confidential materials
Develop, implement, and maintain procedures, guidelines, forms, and processes in accordance with college policies, legislation, and departmental requirements
Coordinate meetings and committees, including agenda preparation, background research, meeting documentation, and follow-up activities
Plan and coordinate divisional career development
Lead continuous improvement initiatives to enhance departmental processes and service delivery
Coordinate the academic appeals process, including intake, case tracking, decision coordination, committee administration, and communications
Maintain divisional performance metrics and prepare reports, summaries,



and trend analyses to support planning and decision-making
Budget administration and compliance coordination
Assist with the preparation, management and maintenance of the central RO budget, including the convocation budget, ensuring appropriate financial targets and alerting Registrar as to any budget issues and anomalies
Provide support and guidance to Associate Registrars in completing their department budgets
Monitor the budget cycle calendar and key college planning processes to ensure compliance related to budget planning, capital submissions, strategic planning, and investment requests and coordinate timely submissions
Budget management, including monitoring transactions, investigating discrepancies, approval of all expense claims, credit card expenses, replacement costs and interdepartmental transfer, processing changes via 'upload sheets', and producing monthly, quarterly and year-end reports
Ensure timely processing of cheque requisitions, expense claims and review for accuracy of descriptions, account number and availability of funds
Monitor requisitions and distribution of supplies and payment of accounts
Create and maintain a division compliance calendar, listing all key activities and deliverables and their due dates to ensure all staff within each department are in full compliance with human resources, performance, training and similar college policy and procedure requirements
Special projects and convocation management
Communicate project milestones, accomplishments, challenges, project outcomes and other information to various stakeholders via presentations, email and through project tools (Teams, MS Project, SharePoint, etc.)
Lead the planning and execution of up to three Convocation ceremonies each year, including vendor coordination, logistics management,



staffing, ambassador recruitment, and event operations
Lead strategic and operational projects assigned by the Registrar
Develop project plans, establish timelines, monitor progress, identify risks, and coordinate project deliverables
Conduct research and analysis to support project planning and decision-making
Provide leadership and direction to project team members and support staff
Qualifications A bachelor's degree in business administration, social sciences, or a related field
Minimum five years of progressively responsible experience in operations, administration, project management, or a related field
Experience managing budgets, business processes, projects, and operational activities is required
Experience in planning and coordinating large-scale events is considered an asset
Supervisory experience within a post-secondary environment is preferred
Ability to work independently while managing multiple competing priorities
Excellent organizational, analytical, and problem-solving skills
Strong interpersonal, communication, conflict resolution, and relationship-building skills
Demonstrated ability to manage sensitive and confidential information with discretion
Advanced proficiency with Microsoft Office applications and the ability to learn and utilize new technology systems
Strong project management and continuous improvement skills
Experience interpreting and applying policies, procedures, and institutional guidelines
Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.
We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.

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📌 Operations Manager, Registrar's Office (Ontario)
🏢 Conestoga College School of Business
📍 Ontario