Advance your expertise as a Customer Service Analyst within a prominent financial institution in the Scarborough area. This hybrid position emphasizes your customer care skills and TSYS knowledge.

This Toronto-based bank seeks candidates for a 6-month contract to enhance its customer service team. You will be responsible for tracking inquiries, adhering to service agreements, and utilizing your data analysis skills through Microsoft Excel. A background in customer service is crucial, as you'll engage directly with clients and manage their requests efficiently.

Key Responsibilities:
• Complete daily and weekly assigned tasks diligently
• Provide urgent responses to coordinator queries
• Ensure compliance with service level agreements
• Monitor and document interactions with clients
• Resolve issues through vendor collaboration

Requirements:
• Minimum 3 years of customer service experience
• Proficient in TSYS and Excel data analysis
• Robust verbal and written communication skills
• Fluent in English; French or Spanish is advantageous
• Preferred college/university degree

Bring your customer-focused approach to a valued role in a leading Canadian bank.
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📌 Customer Service Analyst for Financial Institution (Ontario)
🏢 FP
📍 Ontario