Advance your career as a Technical Analyst with Randstad Canada in Toronto. This 6-month hybrid contract emphasizes SharePoint support and service delivery improvements. You will utilize your expertise gained over 3-5 years in application support to handle incident management effectively.

This role includes day-to-day SharePoint administration, user onboarding support, and technical escalations. Your contribution will drive user satisfaction through effective service enhancements and issue resolution. Key Responsibilities:

- Provide comprehensive support for M365 and SharePoint applications
- Manage user-reported tickets through ServiceNow promptly
- Support enterprise-wide platform implementations
- Maintain and update knowledge base documentation
- Collaborate on identifying user engagement challenges Requirements:
- Bachelor's degree or diploma in IT or related field
- 3-5 years of experience in technical support
- Expertise in M365 and SharePoint Online environments
- Familiarity with ITSM ticket management systems
- Solid organizational and multitasking capabilities Bring your application support expertise to enhance the technical landscape at Randstad Canada.

📌 Randstad's Technical Analyst Role (Toronto)
🏢 Astra North Infoteck
📍 Toronto