Exciting role for a Technical Support Specialist at OpenText, focusing on providing in-depth support for TeamSite solutions. Enhance client experiences through personalized guidance and best practices.
OpenText seeks a Technical Support Specialist with superior technical skills and client interaction experience. This position requires understanding and resolving complex client issues while fostering relationships to ensure high satisfaction and retention rates. Use your advanced technical expertise to guide clients effectively through their OpenText software solutions.
Key Responsibilities:
• Act as the client's main contact for support-related inquiries • Cultivate an in-depth knowledge of client system environments • Provide strategies to improve operational practices • Deliver updates on support incidents and resolutions • Offer technical training and enhance client understanding
Requirements: • Preferred Bachelor’s degree or equivalent experience • Minimum 3 years in a client support role • In-depth knowledge of OpenText TeamSite • Windows and Linux OS comprehension required • Robust communication and relationship-building abilities
Contribute to OpenText's mission of driving innovation within a supportive technical community. #J-18808-Ljbffr