Customer Service Representative/Office Administrator - Borts HVAC

Join Borts HVAC, a growing company, where your skills in customer service and office administration will help drive our success!

Position Overview: We are looking for an organized and customer-focused Customer Service Representative/Office Administrator to manage day-to-day office operations and provide exceptional service to our clients. If you are detail-oriented, a excellent communicator, and enjoy working in a dynamic setting, this role is for you!

Responsibilities:
Answer and direct phone calls in a friendly and professional manner
Schedule service appointments and manage the technician calendar
Handle customer inquiries, providing excellent service and resolving issues
Assist with billing, invoicing, and maintaining accurate records
Support office operations including filing, data entry, and inventory management
Coordinate communication between technicians, customers, and management

Requirements:
Previous experience in customer service and/or office administration




Excellent communication and interpersonal skills
Strong organizational skills with attention to detail
Ability to multi-task and prioritize in a fast-paced environment
Proficiency with office software (Microsoft Office, Google Workspace, etc.)
HVAC industry experience is an asset, but not required

What We Offer:
Competitive pay based on experience
A positive, team-oriented work environment
Opportunities for growth and development within the company

If you're passionate about customer service, highly organized, and ready to make an impact, we want to hear from you! Job Type: Full-time

Pay: $20.00-$30.00 per hour

Advantages
Dental care
Extended health care
Paid time off

Ability to commute/relocate:
Greater Sudbury, ON P3C 4S2: reliably commute or plan to relocate before starting work (required)

Education:
Secondary School (preferred)

Experience:
Customer service: 1 year (preferred)

Work Location: In person

📌 Csr/office Administrator Greater Sudbury
🏢 Borts HVAC
📍 Greater Sudbury