Lumenus Community Services is committed to diversity, equity, and inclusion. We value an inclusive, barrier-free recruitment and selection process and encourage applications from all individuals, including but not limited to people of all cultures, religions, racialized communities, abilities, sexual orientations, gender identities, and gender expressions.
This role is responsible for effectively managing administrative tasks related to all departments at Lumenus. Programs as well as Corporate Services are included in this job description, and all included under this description are responsible for providing support services to visitors, clients, and staff.
KEY RESPONSIBILITIES:
Office Administration
Reception Coverage
Office Oversite
Supply Management
Fleet and equipment oversite and support
Health and safety
Meeting room and training setup as required
Client File System
Proficient use of data system (TREAT) for purposes in inputting/uploading client data, searching client information, auditing/archiving files and closing files
Support OED, Therapists, and Managers as needed
Client Disclosure of Client Information
Receive Requests
Search and provide documentation
Process consent for information documents by requesting information from other agencies
Help parents complete surveys
Intake Support
Support walk-in, in-person, and virtual sessions
Case assignment
Respond to new client inquiries
Help with initial information gathering
Client referral packages
Specialized Project
Back up other roles- will vary, depending on the need
Special projects as assigned- for example: program support depending on the need (training will be provided based on required tasks)
QUALIFICATIONS:
Diploma or degree (social services field an asset) or a combination of education and experience that will meet the needs of the position.
Previous volunteer or work experience within a not-for-profit organization preferred.
Previous administrative support experience.
Experience supporting/deescalating individuals in crisis.




Familiarity with and sensitivity to diversity and inclusion in the workplace and within the community.
Prior experience working with LGBTQ youth as well as youth who have mental health challenges.
Developed verbal and written communication skills.
Strong interpersonal skills.
Well-developed time management skills.
Ability to maintain a high level of accuracy and sensitivity to confidential material.
Ability to work in a team environment.
Strong computer skills including use of MS Office (Word, Excel, PowerPoint, Outlook and Adobe).
Fluency in both spoken/written French is preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
Broad knowledge of not-for-profit organizations.
Familiarity with and sensitivity to diversity and inclusion in the workplace and within the community.
Ability to balance demands/priorities of workload, manage time effectively and operate within the framework of stated expectations.
Ability to interact effectively with a wide range of individuals including agency staff, external professionals and Lumenus clients.
Ability to work effectively with children, youth and families to create a comfortable environment.
Ability to influence others to resolve conflict and gain acceptance of new ideas.
Solid interactive/communication (verbal and written), and Interpersonal skills.
Ability to maintain high level of accuracy and confidentiality.
Ability to recognize situations or judgement calls that should be brought to management for resolution and decision-making
ADDITIONAL REQUIREMENTS:
Satisfactory clearance under the Vulnerable Sector Screening process
Ability to travel to various agency locations in the Greater Toronto Area
Fluency in verbal/written French is preferred
We ask applicants to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

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