At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
About the Position The Project Manager will be responsible for providing exceptional customer service to Atlantic clients including top clients that have a national presence. The position will deal with all aspects of client service on a proactive and professional basis.
Specific Responsibilities Act as the primary contact for assigned clients and act as backup for Project Manager absences
Provide training for Small Client Project Managers and log-in staff for cash clients
Provide any required sampling and handling information/instructions to clients with the ability to make test method recommendations
Receive and respond to client calls, emails, quotes, and requests for information within Client Services guidelines and client timeframes
Maintain familiarity with industry and government regulations
Prepare invoices and process payments to client specifications
Preparing complete sample bottle request forms and pre-filled Chain of Custody
Meet with clients on a regular basis according to the goals set out by ALS Management, including the coordination and participation in lunch and learns, and client events
Maintain a regular schedule of depot visits as determined by the Client Service Manager
Reviewing and finalizing all aspects of client reports to ensure client specifications are met
Prepare, issue, and follow up on quotes and pricing with clients
Communicating any special client requests to Laboratory staff
Review, follow up, and communicate current TAT with staff and clients including late file notifications
Adhere to ALS Client Services Guidelines as provided in the Client Service Manual and National and Local Standard Procedures including Quality procedures
Knowledge of ALS literature including price lists, statements of qualifications, one-pagers,



and marketing tools
Issue rechecks and corrective actions reports for work submitted
Ensure timely completion and transmission of final and draft client reports
Provide direction, information and specifics on client samples and projects to appropriate laboratory, sample management and office services staff
Observes established safety regulations and comply with all ALS health and safety policies and procedures
Other duties assigned
Required Knowledge, Skills & Abilities Strong customer service focus, interpersonal and organizational abilities
Pleasant and professional telephone manner
Excellent English communication skills, written and verbal
Excellent computer skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Required Qualifications Completion of Grade 12
Minimum of 2 years office related experience
Completion of an office administration or scientific certificate or diploma preferred
Physical Demands Ability to stand, walk or sit for an extended period of time
Reaching by extending hand(s) or arm(s) in any direction
Finger dexterity required to manipulate objects with fingers (ex. using a keyboard)
Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities
You may be exposed to unpleasant odours
Please note that after hours and weekend work could be a possibility in specific circumstances
Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work,



how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop current skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters ALS is proud to be an equal prospect employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
About ALS ALS is a global leader in testing, providing comprehensive testing solutions to clients in a wide range of industries around the world. Using advanced technologies and innovative methods, we help our clients leverage data-driven insights for a safer and healthier world. Our people are the heart of our business, driving testing solutions and innovations to solve complex challenges and create lasting value for our clients. But most importantly, our people care - for each other and for the work we do. With over 20,000 team members across 70 countries, you’ll be part of a global network.

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📌 Project Manager (12 month term) (Nova Scotia)
🏢 ALS Canada
📍 Nova Scotia