Transform customer engagement as the Customer Experience Leader at L’Équipeur. Drive a culture of exceptional service and operational excellence in our stores. As a key member of our leadership team, you will ensure our customers receive outstanding service that reflects L’Équipeur's mission. This role requires solid leadership skills and a deep understanding of customer needs. You'll be responsible for training, developing your team, and implementing strategies based on customer insights for continuous enhancements. Key Responsibilities:
Build and develop a diverse team with solid hiring practices
Manage effective scheduling and operational capabilities
Enhance loyalty programs through effective training
Capture and analyze customer feedback for action
Foster a positive service culture among associates Requirements:
Proven ability to lead and inspire teams
Effective communication and interpersonal skills
Results-oriented with a focus on metrics
Experience in problem-solving and decision-making
Adaptability to evolving retail challenges Elevate the customer experience at L’Équipeur and make a significant impact. #J-18808-Ljbffr

📌 Customer Experience Leader At L’équipeur Quebec City
🏢 Mark's Work Wearhouse
📍 Quebec City