Location: Birchmount and Eglinton, Scarborough, ON

Shift: Monday to Friday, 9AM to 5PM

Pay: $22/hr for Unilingual and $23/hr for Bilingual with French

Job Overview

We are seeking an energetic and detail-oriented Call Centre Supervisor to lead our customer service team to new heights! In this pivotal role, you will oversee daily operations within the call center, ensuring exceptional service delivery and effective team performance. Your leadership will inspire a motivated team, foster a positive work environment, and drive continuous improvement. This position offers an exciting opportunity to manage complex projects, develop strategic initiatives, and enhance customer satisfaction through effective supervision and communication. If you thrive in fast-paced settings and possess a passion for coaching teams to excel, this role is perfect for you!

Responsibilities
Lead, motivate, and supervise a diverse team of customer service representatives to achieve performance targets
Coordinate daily call center activities, ensuring smooth operations and adherence to quality standards
Monitor team performance through analysis of key metrics, providing coaching and feedback to optimize productivity




Manage escalations efficiently by negotiating solutions that satisfy both customer needs and company policies
Develop and implement training programs to enhance team skills in communication, product knowledge, and problem-solving
Oversee project management initiatives aimed at process improvements and operational efficiency
Foster a positive environment that encourages teamwork, accountability, and skilled growth
Maintain clear communication channels between team members, management, and other departments

Experience
Proven supervising experience in a call center or customer service workplace with a track record of leadership success
Strong project management skills with the ability to coordinate multiple initiatives simultaneously
Multilingual abilities are highly desirable; fluency in English is required with proficiency in Spanish preferred
Excellent analysis skills to interpret performance data and identify areas for improvement
Exceptional communication skills with the ability to negotiate effectively and resolve conflicts diplomatically
Demonstrated customer service expertise with a focus on delivering positive client experiences
Experience in supervising diverse teams, fostering collaboration, and inspiring staff toward shared goals

📌 Call Center Supervisor Toronto
🏢 Arrow Workforce Solutions
📍 Toronto