Work Location: Port Hope, Ontario, Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay Details: $45,700 - $61,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description: KEY ACCOUNTABILITIES CUSTOMER Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience
Act as the premier lobby leadership branch representative, by greeting and engaging customers in a range of advice, service, educational, digital, and informational conversations
Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends
Educate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) as well as personal unsecured lending
Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary




Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines
Support the frontline with transactions, both cash and non-cash, as scheduled
SHAREHOLDER Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
Promote full suite of products, advice, services and banking capabilities
Understand and apply operating policies and procedures
Contribute to business objectives for Operational Excellence
Support the timely and accurate completion of business processes and procedures
Escalate non-standard or high-risk transactions / activities as necessary
Ensure documentation that is prepared / completed is accurate and properly reflects customer / business intentions and is consistent with relevant rules / regulations
Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all customer transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct
EMPLOYEE / TEAM Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest




Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to a fair, positive and equitable workplace that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
BREADTH & DEPTH Requires developed knowledge and skills to offer service and advice for a range of product and services
Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity / risk
Provides recommendations and guidance to customers and / or internal partners
Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes
Evaluates issues, errors and problems based on practices and existing precedents or procedures
Understands how the customer or advice team integrates with others to accomplish team objectives
Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers
Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the sales Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams
Requires full proficiency gained through job related training to perform a range of activities
Generally reports to an Assistant Branch Manager or Br

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📌 Personal Banking Associate (Ontario)
🏢 TD Bank
📍 Ontario