Join TDECU as a Senior Member Service Specialist, dedicated to enhancing Member relationships and offering cutting-edge financial solutions. This role involves member service, outreach, and loan processing.

You will manage a complex portfolio of Member accounts, troubleshoot inquiries, and provide detailed education on TDECU products and technology. Achieving personal sales goals is key, alongside coaching team members on effective account management and service strategies. Your proactive approach will foster long-term Member satisfaction.

Key Responsibilities:
• Open and manage a variety of deposit accounts
• Handle complex loan applications and funding
• Provide team support and training on complex issues
• Drive sales through cross-product promotions
• Offer education on digital services and technology

Requirements:
• High School Diploma or equivalent required
• At least 3 years of Member Service experience
• Strong written and verbal communication skills
• Detail-oriented with numbers and processes
• Ability to manage multiple tasks efficiently

Bring your expertise to TDECU and play a vital role in Member satisfaction!
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📌 Senior Member Service Specialist Role (British Columbia)
🏢 Texas Dow Employees Credit Union
📍 British Columbia