Become a Guest Experience Lead at the Vancouver Botanical Gardens Association and deliver exceptional visitor interactions. This full-time position combines your love for people and nature in a beautiful setting.As the Guest Experience Lead, you will be instrumental in ensuring a welcoming setting at the Vancouver Botanical Gardens. Responsibilities include facilitating visitor communications, managing membership and donation processes, and collaborating with a dedicated team of volunteers.



Ideal candidates have an affinity for guest engagement and strong organizational capabilities.Key Responsibilities:Welcome all visitors and create positive first impressionsAnswer inquiries promptly via various communication channelsHandle all aspects of memberships and educational bookingsAct as a resource for information about events and volunteer workMonitor and maintain accurate records in multiple CRMsRequirements:Minimum 3 years in customer-facing roles or hospitalityExcellent communication in English, other languages are assetsStrong skills in Microsoft Office 365 and CRMsFamiliarity with data privacy standards and toolsEducational background in a relevant field preferredYour skills in hospitality and customer service will enhance the experience of every visitor at the VBGA.

📌 Guest Experience Lead (Richmond)
🏢 Brimacombe
📍 Richmond