Lazer is a world-class digital product studio composed of 180+ senior engineers and designers with backgrounds from companies like Apple, Google, Coinbase, and more. With our product experience, we have designed, engineered, and grown products from $0 to $200M in revenue. Clients seek out our help because we have the talent to deeply understand their needs and provide industry, technical, or product insights that are uniquely valuable to their efforts. Our clients range from early-stage startups and venture studios to recognizable retail brands and exciting enterprises. Some of our notable clients include Google, Shopify, Coinbase, Alchemy, Hinge, OVO, Polymarket, and more. We are a remote-first organization headquartered in Toronto, Ontario, with employees worldwide. We believe in providing the best experience possible for all Lazerites by fostering a solid community through regular events, company vacations, competitive compensation, unlimited PTO, and more! Join Lazer and help us solve problems and build the next generation of products! The Role Some of the world's most recognized retail brands are rethinking how their stores operate, and Shopify POS is at the center of that transformation. We're looking for the person who will be on the ground making it happen. As our Shopify POS Launch Lead , you'll be the face of these rollouts, working directly with enterprise retail teams to reshape how they run their stores. That means getting deep into how a brand's operations actually work today, auditing current store operations, refining their SOPs, configuring in-POS workflows, and preparing the training that sets their teams up to thrive. Then you own the full journey through go-live, being the steady hand in the room when a major brand flips the switch for the first time. This isn't a behind-the-desk role. You'll be on-site, in the mix, and the reason these rollouts succeed.



Please Note: The ideal candidate should be able to align their working hours to Eastern Time (ET) or Pacific Time (PT) and should be comfortable with travel. What You'll Do: Discovery & process definition Partner with Retail Operations, Store Leadership, and HQ stakeholders to document current-state workflows (sales, returns/exchanges, end-of-day, inventory receiving/counts, ship-from-store/BOPIS if applicable). Translate findings into future-state SOPs, job aids, and checklists ready for rollout. Identify gaps/risks and drive alignment on “one way of working” while handling location-specific exceptions. Shopify POS configuration Configure and validate in-store usability settings such as Smart Grid / product grid organization, location settings, and other operational configurations as required. Ensure the store experience matches SOPs and training (what associates should do, in what order, and why). Training & change management Build role-based training plans (associates vs. managers), training materials, and a delivery schedule. Deliver live training (in-person and remote), facilitate Q&A, and ensure store teams are confident ahead of go-live. Rollout execution & hypercare Own the rollout playbook: store readiness checklist, cutover plan, launch-day support, and post-launch hypercare. Provide on-site support during rollout waves, triaging issues, and escalating appropriately to technical teams/vendors. Coordinate with Technical Architect + Engineering (without owning the build) Embed with the project team for a portion of the project to understand POS requirements and client-specific customizations. Build enough understanding of what customizations exist and why so you can train and support the field rollout (without being the person who engineers them). Hardware support (light) Support basic hardware setup/troubleshooting in-store (iPads, scanners, printers,

📌 Shopify Pos Launch Lead (Toronto)
🏢 Lazer
📍 Toronto