IT Systems Support Specialist - Technology & Infrastructure
Location: Ottawa, ON - On-Site
Contract: 6 Months + Extension
Start: ASAP

The Chance
We are seeking a hands-on IT Systems Support Specialist to provide technical support across a complex, highly operational technology environment.

This is an excellent opportunity for a Junior to Intermediate IT professional who enjoys a combination of end-user support, Windows systems, networking, infrastructure troubleshooting, and hands-on hardware support .

The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, security systems, and other technology used within a large operational facility.

Previous airport experience is NOT required. Experience supporting technology in an airport, transportation, logistics, healthcare, manufacturing, or other 24/7 operational environment would be considered an asset.

What You'll Be Doing

Install, configure, maintain, and troubleshoot desktops, laptops, hardware, software, and peripheral devices

Provide responsive onsite and remote technical support to internal users

Troubleshoot Windows environments, Active Directory, Exchange, VPN, storage, and related enterprise systems

Create, modify, and remove user accounts and assist with password resets and access issues

Apply operating system updates, patches, and configuration changes

Troubleshoot and maintain LAN/WAN connectivity

Diagnose issues involving routers, switches, firewalls, servers, and other network-connected equipment

Install, configure, and support specialized hardware such as kiosks, service desks, boarding pass printers, baggage tag printers, displays, and other operational devices

Support technology associated with building systems, operational systems, displays, parking, public address, telephony, and security/access-control environments

Respond to help desk tickets and service requests ,



providing timely troubleshooting and resolution

Analyze system logs and identify potential system or infrastructure issues

Assist with the deployment and implementation of new technology solutions

Support system upgrades and ongoing infrastructure improvements

Maintain hardware/software inventory and licensing information

Assist with ordering IT equipment, supplies, and services

Maintain technical documentation, reports, and operational logs

Perform other related IT support duties as required

What We're Looking For

College diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related discipline

OR

A combination of relevant education and approximately 3+ years of related IT experience

Hands-on experience with IT support, systems support, infrastructure, or technical troubleshooting

Knowledge of Windows operating systems and enterprise applications

Experience with hardware and software troubleshooting

Working knowledge of Active Directory

Understanding of LAN/WAN networking and connectivity troubleshooting

Familiarity with servers, networking equipment, workstations, printers, and peripheral devices

Understanding of IT security concepts and standard IT support practices

Experience working with a ticketing/service desk system ; experience with any established ticketing platform is acceptable

Strong troubleshooting and analytical abilities

Strong customer-service and interpersonal skills

Excellent verbal and written communication skills in English





Ability to prioritize multiple technical issues in a busy operational environment

Self-motivated, organized, detail-oriented, and comfortable learning unfamiliar technologies

Required - Driver's Licence
Candidates must possess a valid Class G driver's licence (Ontario) or Quebec equivalent and be able to provide a driver's abstract issued within the last month .

Nice to Have
The following would be considered assets but are not mandatory :

Experience supporting technology within an airport, transportation, logistics, or other operational environment

Exposure to Common Use Passenger Processing Systems (CUPPS)

Exposure to Common Use Self-Service (CUSS) kiosks

Experience supporting passenger information kiosks, check-in desks, boarding pass printers, baggage tag printers, or similar self-service technology

Experience with building management, operational technology, display, telephony, parking, or security systems

ITIL certification or familiarity with ITIL/IT service management practices

Project coordination or project management experience

Bilingualism in English and French

Security / Clearance Requirements
The successful candidate must be eligible to complete the required background screening and security/access clearance process associated with working in a secure operational workplace.

Who Will Succeed in This Role?
You don't need to come from an airport setting to be successful.

We're looking for someone who is technically curious, comfortable working hands-on, and willing to learn specialized systems. You should enjoy troubleshooting problems that can range from a user workstation or printer one moment to a network, kiosk, server, or operational system the next.

This role is particularly well suited to an IT professional who wants to broaden their infrastructure experience beyond a traditional help desk environment while working with a diverse range of enterprise and operational technologies.

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📌 IT Operations & Systems Support Specialist (Quebec City)
🏢 Myticas Consulting
📍 Quebec City