Provide top-tier customer support at 360insights as a Bilingual Support Professional. Utilize your French and English skills while serving customers via varied communication channels, ensuring satisfaction.

In this full time role, you will act as a crucial link between 360insights and its customers. Your responsibilities include resolving inquiries through phone, email, and chats while efficiently navigating our internal systems. By capturing customer feedback and trends, you'll contribute to improved service strategies and solutions.

Key Responsibilities:
• Deliver exceptional support via phone, email, and chat
• Resolve customer issues with a customer-centric approach
• Accurately log customer interactions for future analysis
• Share insights to identify potential service improvements
• Recommend enhancements to reduce repeat issues

Requirements:
• Bilingual proficiency in French and English
• Background in customer service environments
• Strong written and verbal communication abilities
• Proficient in Microsoft Word and Excel
• Excellent analytical and organisational skills

Elevate your career and make a difference in customer interactions with 360insights.
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📌 Bilingual Support Professional French/English (Quebec City)
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📍 Quebec City