Job Title: Service Delivery Manager
Job Type: Full Time
Location: Montreal, QC (Onsite)

Job Description
We are seeking an experienced Service Delivery Manager with 8+ years of overall IT industry experience and a strong background in enterprise Service Delivery Management . The ideal candidate will have proven experience managing distributed onsite and offshore teams, customer relationships, service operations, and cloud infrastructure environments.

The role requires strong expertise in Azure Cloud Infrastructure, IT Service Management, Service Level Management, operational governance, and continuous service improvement . The successful candidate will act as the primary point of contact for clients and ensure reliable, effective, and compliant service delivery.

Key Responsibilities

Serve as the primary client contact for service delivery and operational matters

Manage end-to-end Azure Cloud Infrastructure operations

Oversee Incident, Problem, Change, and Service Request Management

Ensure adherence to contractual SLAs, KPIs, governance, and compliance requirements

Monitor service performance and implement corrective actions to maintain service quality

Manage customer escalations and stakeholder expectations

Lead onsite and offshore teams and manage distributed delivery models

Drive continuous service improvement initiatives

Support operational reporting, performance monitoring, and service reviews





Manage risks, compliance requirements, resource planning, and workforce allocation

Collaborate with technical and business teams to improve operational efficiency and customer satisfaction

Support cloud transformation, modernization, automation, and DevOps initiatives

Required Skills & Experience

8+ years of overall IT industry experience

Strong experience in enterprise Service Delivery Management

Experience managing onsite, offshore, and distributed teams

Strong customer-facing and stakeholder management experience

Expertise in Azure Cloud Infrastructure, including IaaS and PaaS

Strong knowledge of Azure operations and governance

Experience with Incident, Problem, Change, and Service Request Management

Strong understanding of Service Level Management (SLM)

Experience with operational reporting and performance monitoring

Strong leadership, conflict resolution, and escalation management skills

Experience with risk and compliance management

Preferred Qualifications

ITIL Foundation Certification or higher

Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Azure Solutions Architect Expert

Experience supporting cloud transformation and modernization programs

Familiarity with automation, DevOps practices, and cloud governance frameworks

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📌 Service Delivery Manager (Quebec City)
🏢 AceStack
📍 Quebec City