Become a key player at Lifemark Health Group as a Remote Bilingual IT Helpdesk Agent Tier 1. Deliver exceptional support to a national audience in a full time capacity. In this role, you will be at the forefront of IT operations, managing ticket requests and providing Level I support. Your bilingual skills will enable smooth interactions while troubleshooting technical issues and ensuring that users receive timely solutions. You'll demonstrate professionalism and patience as you cater to a diverse user base across Canada. Key Responsibilities:
Manage ticket flow and offer Level I support
Communicate effectively with users and teams
Provide transparent solutions to technical inquiries
Escalate unresolved issues to higher support tiers
Recommend IT equipment purchases and approvals Requirements:
Must be fluently bilingual in French and English
Robust communication and time management skills
Experience with MS Office and Active Directory
Previous call center or IT support experience
Ability to work independently and within a team Utilize your bilingual expertise to support Lifemark's mission in this vital role. #J-18808-Ljbffr

📌 Lifemark Remote Bilingual It Helpdesk Agent Toronto
🏢 Lifemark Health Group
📍 Toronto