Enhance operational success in the Senior Manager of Workforce Execution position. This crucial role demands expertise in resource planning and strategic optimization for customer support.As a Senior Manager, you'll lead initiatives that refine workload management and improve customer service outcomes. Responsibilities will include overseeing business-impacting events, optimizing team performance, and connecting strategy with execution. Your influence across functions will drive operational excellence and transformative improvements.Key Responsibilities:
Oversee workload distribution based on capacity and business priorities
Manage forecasting and staffing alignments to meet demand
Lead strategies to boost customer satisfaction and operational KPIs




Drive continuous improvement through data and process engineering
Build robust, high-performing teams through effective leadershipRequirements:
7+ years in customer service operations or operational strategy
5+ years managing leaders or complex teams
Robust background in contact center management and metrics
Exceptional problem-solving and executive communication skills
Bachelor’s degree in Business, Operations, or related fields preferredTransform customer support operations with your leadership and strategic insight in this essential role.#J-18808-Ljbffr

📌 Senior Manager Of Workforce Execution Toronto
🏢 Dayforce
📍 Toronto