Account Manager & Business Development Lead Toronto, ON
Position Overview: About the Role We are looking for a high-energy, commercially driven Account Manager & Business Development Lead to join our Toronto team. This is not a passive relationship management role — we need someone who thrives on building connections, spotting opportunities, and turning existing client relationships into new revenue.
You will manage a portfolio of 20+ active client accounts simultaneously while actively hunting for new business opportunities — both within existing accounts and through new outreach. As Account Manager, you will work closely alongside the Project Delivery Manager and technical engineers, acting as the commercial link between client needs and internal delivery capability. The right person is sharp, personable, relentlessly organised, and genuinely excited about technology.
This role requires you to be based in Toronto, Ontario. A hybrid in-person and remote working arrangement applies.
Key Responsibilities Account Management Own and manage a portfolio of 20+ client accounts at any given time, maintaining exceptional attention to detail across all engagements
Build strong, trusted relationships with clients quickly — becoming their go-to contact for anything related to their digital and technology needs
Monitor account health, proactively flag risks, and ensure client satisfaction across every stage of the engagement
Maintain accurate and up-to-date CRM records, pipeline status, and account activity logs at all times
Upselling & Revenue Growth Identify upsell and cross-sell opportunities within existing accounts — including new technology projects, platform enhancements, and additional services
Leverage existing client contacts to expand relationships into new departments, business units, or sister companies
Connect clients’ evolving business needs to 247 Labs’ service offerings and present compelling cases for expanded engagement
Work closely with the delivery and development teams to identify natural project extensions and proactively bring these to clients




Business Development Identify and pursue new business opportunities through outbound outreach, referrals, and inbound lead follow-up
Create and present tailored proposals, Statements of Work, and pitch decks aligned with client goals and budgets
Represent 247 Labs at client meetings, industry events, and networking opportunities across the Toronto market
Meet or exceed assigned monthly and quarterly revenue and account growth targets
Client Communication & Internal Collaboration Communicate clearly, confidently, and professionally — able to connect with both technical and non-technical stakeholders at all levels
Work hand-in-hand with the Project Delivery Manager and technical engineers to ensure seamless client onboarding, smooth project handoffs, and consistent delivery standards
Serve as the commercial bridge between client expectations and the internal delivery team — translating business requirements into clear briefs and ensuring alignment throughout every project lifecycle
Collaborate with developers, designers, and QA engineers to stay informed on project progress and proactively manage client communications accordingly
What We Are Looking For Experience & Qualifications Minimum 3 years of account management experience in a technology-related field — digital agency, SaaS, IT services, or software development environment strongly preferred
Proven ability to manage 15–25+ accounts simultaneously without dropping the ball on detail or relationships
Demonstrated track record of upselling and growing revenue within existing accounts
Experience using existing client relationships to open doors to new departments or companies




Comfortable working alongside technical teams — able to understand project delivery workflows and communicate technical concepts to non-technical clients
Familiarity with CRM systems (HubSpot, Salesforce, Pipedrive, or equivalent) and pipeline management
Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
Skills & Personal Attributes High energy — you bring enthusiasm and momentum to every client interaction
Strong communicator — you connect with people quickly, build rapport naturally, and can adapt your style to any audience
Commercially minded — you think in terms of revenue opportunity, not just relationship maintenance
Highly organised — managing 20+ accounts requires exceptional attention to detail and disciplined follow-through
Collaborative — you work naturally alongside Project Delivery Managers and engineers, respecting delivery processes while championing the client’s voice internally
Proactive and entrepreneurial — you identify opportunities before clients ask and bring ideas to the table
Passionate about technology, digital products, and the impact excellent software can have on a business
Self-starter who thrives with autonomy and takes full ownership of your portfolio and targets
Must be based in Toronto, Ontario — this role requires local presence for client meetings and team collaboration
What We Offer Competitive contract-based compensation with performance incentives tied to account growth and new revenue
Direct exposure to a diverse portfolio of clients across North America
Collaborative and supportive team culture with a fast-moving, entrepreneurial environment
Ongoing mentorship and direct involvement in shaping the agency’s commercial growth
Hybrid working arrangement based in Toronto
247 Labs is an equal opportunity employer. We hire based on merit, energy, and the drive to deliver results.
Join our team: If you are a motivated and experienced professional with a passion for technology and a drive to succeed, we invite you to apply for the Account Manager & Business Development Lead role and become part of our dynamic team at 247labs Inc.

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📌 Account Manager & Business Development Lead (Ontario)
🏢 247 Labs
📍 Ontario