Sr. Consultant, Claims As a Senior Claims Consultant, you are responsible for advocating for clients during coverage disputes and supporting the reporting, documentation, negotiation, and settlement of claims with insurers on behalf of major clients. This role also supports all aspects of the client service program to help ensure responsive, efficient, and effective service delivery.
Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.
Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like Distinctive Client Value:
Advocating for clients to protect their interests in the claims process
Obtaining claims details, triaging, and reporting claims to insurers
Guiding clients on preparing their claim
Discussing policy coverage for Aon clients
Handling administration of claims to include following up on settlements/claim status, remitting settlements to clients and handling all necessary correspondence
Monitoring large losses, attending loss sites and assisting clients in positive resolution of claims
Preparing claims reports for clients and annual loss history reports as required
Discussing aspects of coverage with insured and insurance company
Operational Excellence:
Handling and resolving claim matters across multiple domains or clients, including participating in client meetings
Negotiating with insurers to obtain successful resolution of claims




Using specialized claims knowledge to provide consultative advice and recommendations to clients and our Account Management and Broker teams in the various Aon offices
Setting up Claims protocols on accounts
Conducting RFP’s for adjusting services on behalf of clients
Co-ordinating handling of claims on assigned accounts
Assisting Account Managers in marketing functions
Advising internal personnel (Account Management, Brokers, and other Claims colleagues) on claims matters and services
Special assignments as designated by management
Other related duties as required
How this chance is different At Aon, our purpose is to help build decisions for the better – to safeguard and improve the lives of people worldwide. Aon will deliver a colleague experience that is more relevant, more connected, and more valued. This will result in a client experience, second to none. Our values ring true; We are Committed as one firm to our purpose, United through trust and integrity as one inclusive team and Passionate about making colleagues and clients successful.
Skills and experience that will lead to success 7-10 years of experience working in a commercial claims environment
Insurer or Broker experienced
Completion of/ working towards CIP/FCIP designation
AB Adjusting license preferred or (must acquire within 3 months of employment) along with licensing in other jurisdictions as required
Strong claims knowledge in one or all of these areas: Professional lines, Casualty Claims or Property Claims
Demonstrated conflict resolution skills
Strong analytical skills
Demonstrated leadership abilities an asset
Strong negotiation and relationship managements skills
Ability to influence audience and act with diplomacy
Strong presentation skills, highly organized and can effectively manage competing demands
Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate
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📌 Sr Consultant, Claims (Alberta)
🏢 Aon
📍 Alberta