JOB DESCRIPTION
Location: Hybrid | Downtown, Toronto

Duration: 3 Months

Our client, a leading financial institution in Downtown Toronto, is looking for a Client Services Representative - Proficient to perform accurate and complete reconciliation for End of Day / Ledger Balancing. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in the role:
QUALITY SERVICE

Ensure all settlement activity and processes are completed with accuracy, timeliness and completeness within market time frames.

Provide a high level of service by responding promptly and accurately to daily queries and requests regarding Security Trade Settlement. Respond to specific requests received via email, query tracking system, telephone or email.

Perform accurate and complete reconciliation for End of Day / Ledger Balancing

Ability to adapt to tight deadlines occurring within Securities Settlement and an aptitude to effectively create and manage change

ADMINISTRATION / MANAGEMENT OF SETTLEMENT ACTIVITY

Advise Manager of all significant issues, **escalate** immediate concerns/risk to the Management team as appropriate.

Ensure that up-to-date desk operating procedures are maintained and accessible to team members and specific daily procedures are clearly documented.

Proactively support the team by assisting with workload, sharing knowledge and participating in cross training

Reconcile cash and asset positions related to Settlements activity.

Participate in approved Projects & Initiatives.

Must Have Skills:

2 years relevant work experience

Solid knowledge of Trade settlement principles

Experienced with GL entries and reconciliations

Very solid computer skills, including Microsoft Office applications (MS Word/Excel/ PowerPoint / Power BI)

Excellent communications skills, both verbal and written

Analytical and detail-oriented qualities





Ability to work under pressure and meet very strict deadlines

Experience in Settlement Operations and experience with Settlement/Custody Applications

Ability to work independently and take initiative in order to meet the demands of the business, as some overtime may be required including working occasional statutory holidays

Strong Analytical skills with problem solving abilities; and ability to multitask and meet tight deadlines

Good interpersonal skills and ability to work in a team environment and support others as required

Excellent communication skills both verbal and written.

Knowledge of Microsoft Word / Excel / PowerPoint

Nice-To-Have Skills:

Experience in financial services industry (specifically CDS & DTC markets)

Experience with macros and VBA development

Knowledge of systems employed by Securities Settlement including Arrow, Canadian Depository for Securities (CDS), Depository Trust Company (DTCC), Transaction Lifecycle Management (TLM)

Familiarity with Investor Services systems & platforms

Recognized financial industry qualifications (i.e. Canadian securities course or IFIC)

Soft Skills Required:

Very strong computer skills

Excellent communications skills, both verbal and written

Analytical and detail-oriented qualities

Ability to work under pressure and meet very strict deadlines

Education:

University/College degree in business administration, finance or equivalent

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $25/hr -$35/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.

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📌 Client Services Representative – Proficient (Ontario)
🏢 FP
📍 Ontario