As a Specialist - Customer Care, you will be part of a specialized team within Wesco’s Centralized Customer Care organization focused specifically on supplier invoice resolution. You will assist with root cause discrepancies between purchase orders and a supplier’s invoices. You will support the Accounts Payable team on appropriate resolution and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco’s internal policy,and Customer Care’s standard operating procedures.

Responsibilities

Assist with research and resolution on supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision

Assist with resolution of discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution

Supplier invoice resolution subject matter expert for the field (Sales and Operations)

Provides support between Sales, Operations, Inventory Management, and Accounts Payable teams to research and resolve payables issues and communicate resolution back to Accounts Payable team

Effectively organizes and manages large volume of discrepancies across numerous branches,



interfacing with employees in the field, and escalating timely to field management as necessary

Qualifications

High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred

1 year of related experience required; 3 years preferred

1 year of Oracle or other large integrated financial system experience is preferred

Accounting knowledge strongly preferred, including understanding of income statements, general ledger accounts, balance sheets, sales, and margin, etc. preferred

Strong Microsoft Excel experience is preferred

Time management skills required, including ability to prioritize customer issues and resolve with positive outcomes

Solid interpersonal skills that allow one to work effectively in a diverse working environment

Able to effectively communicate both verbally and in writing

Able to work well under pressure

Robust attention to detail

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Computer literate, including effective working skills of MS Word, Excel and e-mail

Ability to travel 0-25%

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📌 Specialist - Customer Care (Ontario)
🏢 CSS
📍 Ontario