Join Global Relay as an Onsite Client Support Technician and engage with cutting-edge technology in a 24x7 support setting based in London. Focus on customer satisfaction and technical issue resolution for our Global Relay App Services.

In this key role within the Client Support team, you'll provide comprehensive support for our app offerings, including messaging, voice, and WhatsApp features. You will not only resolve technical issues but also monitor customer trends to inform product development. Excellent communication skills are essential as you liaise with customers and internal teams.

Key Responsibilities:
• Manage app service requests and customer interactions
• Implement features related to messaging and voice capabilities




• Conduct application support and user management tasks
• Collaborate on product testing and feedback reporting
• Document issues and suggest improvements for user experience

Requirements:
• 1-2 years experience in a SaaS model
• 1-2 years in helpdesk or customer service roles
• Strong skills in fast-paced environments
• Willingness to work flexible shifts

Embrace the opportunity to impact customer experience at Global Relay through your technical expertise.
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📌 Global Relay Onsite Client Support Technician (British Columbia)
🏢 Global Relay
📍 British Columbia