Enhance traveler satisfaction as Aéroport de Montréal's Customer Experience Supervisor. Drive quality service and manage a dedicated team in a bustling airport workplace.
As the Customer Experience Supervisor at Aéroport de Montréal, you will lead a team tasked with enriching the experiences of millions of travelers. You must have a minimum of two years of management experience, demonstrating skills in logistics, coaching, and motivation. Your proactive approach to problem-solving and customer service is essential in maintaining high standards and team morale.
Key Responsibilities:
• Guide and inform passengers upon arrival at YUL • Manage a team of over 10 service ambassadors • Oversee daily operational efficiency within the team • Facilitate ongoing communication with management • Handle various administrative responsibilities and adjustments
Requirements: • At least two years of team leadership experience • Solid verbal and written communication skills • Bilingual in French and English for effective client interaction • Willingness to work flexible day and evening shifts • Robust leadership and motivational skills
Lead efforts to boost customer service excellence at Aéroport de Montréal by guiding your team effectively. #J-18808-Ljbffr