Join Mark's Stores as a agile Customer Experience Manager. Focus on enhancing customer engagement and leading a motivated team, all while delivering outstanding service. In this leadership role, you will partner with Store General Managers to develop a strong, diverse team and ensure effective operations. Your efforts will connect shoppers with products and services, making their lives warmer, drier, safer, and more comfortable while driving a culture of excellence. Key Responsibilities:
Recruit and train a diverse and effective team
Analyze customer feedback for continuous improvement
Oversee the Manager on Duty program
Create a positive culture of service recognition
Handle customer issues effectively and promptly Requirements:
Robust retail leadership experience required
Excellent interpersonal and communication skills
Customer-centric approach with problem-solving abilities
Focus on achieving sales and customer satisfaction goals
Capacity to thrive in a fast-paced setting Lead the charge in transforming customer experiences at Mark's Stores while fostering a results-driven environment. #J-18808-Ljbffr

📌 Customer Experience Leadership Role At Mark's North Bay
🏢 SportChek
📍 North Bay