# L2 Customer Technical Support SpecialistTP-LINKFull TimeentryCAPosted 3 days ago## Job DescriptionWe are hiring! About us https://www.Tp-link.Com/caHeadquartered in the United States, TP-Link is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.Established over 15 years ago, TP-Link Canada Inc. operates as the Canadian subsidiary, embodying values of professionalism, innovation, excellence, and simplicity. At TP-Link Canada, we cultivate a dynamic and forward-thinking work environment where every team member is valued, supported, and encouraged to thrive.Join us in driving the future of connectivity — we’re passionate about what we do!We are hiring for an existent vacancy, seeking a knowledgeable and experienced Level 2 Customer Technical Support Specialist to join our team.You will be playing a vital role in ensuring customer satisfaction and driving sales.You are the go-to expert for technical queries helping customers maximize the value of TP-Link’s Internet Service Provider (ISP) and Small-Medium Business (SMB) products they purchase. This role is particularly important in the ISP&SMB; markets, where personalized support and understanding of customer needs are highly valued.Thank you in advance for your interest in TP-Link. We look forward to reviewing your resume!Location: On-site | 88 Fulton Way,



Richmond Hill, ONType: Full-Time | Salary + Bonus + Benefits + Paid Time OffSalary Range: $70,000 minimum to $90,000 maximum (Salary is based upon candidate’s experience and qualifications, as well as market and business considerations).Job Requirements:* BSc degree in a relevant engineering field such as Electrical Engineering, Electronics Engineering, Mechanical Engineering, Computer Science, or a related discipline* 3+ years’ experience as a Customer Technical Support, Application Engineer or similar role* Proficiency in English and Mandarin both written and verbal* Customer-oriented mindset* Experience working in the ISP&SMB; networking field is a strong asset* Strong technical background with understanding of relevant technologies and products* Excellent communication and interpersonal skills* Ability to present complex technical information and explain complex technical concepts in a clear and concise manner* Strong interpersonal skills to build rapport with customers and colleagues. This includes active listening, empathy, and conflict resolution* Robust problem-solving abilities to diagnose and resolve technical issues effectively* Basic proficiency in Excel and PowerPoint, with strong analytical, review,



and summarization skills* Ability to adapt to diverse customer needs and technical environments* Understanding and respecting cultural differences when interacting with customers* Eligibility to work in CanadaEssential Duties & Responsibilities:* Provide pre- and post-sales technical assistance to ISP&SMB; customers* Work closely with the sales team to provide technical expertise and support* Communicate with ISP&SMB; customers to identify their needs and provide appropriate technical solutions* Research, diagnose and resolve technical issues faced by ISP&SMB; customers through email or remote access* Gather customer feedback to improve company’s ISP&SMB; products and services* Document processes and customer interactions, and prepare reports for the management* Provide feedback to product development teams to improve ISP&SMB; products* Collaborate with the sales team during product/project implementation to resolve technical challenges* Conduct product demonstrations and provide technical presentations to explain the company’s products to customers* Test new and updated products and provide feedback to development teams* Participate in trade shows and seminars to promote the company’s products* Provide training and support to the internal L1 technical support team* This role requires both office work and travel to customers’ sites* Perform other duties as assignedPlease forward your resume to [email protected] In Accordance with the Accessibility for Ontarians with Disabilities Act (AODA), TP-Link Canada strives to ensure#J-18808-Ljbffr

📌 Customer Technical Support Specialist - C$70,000 - C$90,000 A Year (Winnipeg)
🏢 TP-Link
📍 Winnipeg