Become a key player at Ricoh as a Service Delivery Escalation Specialist in Mississauga or Moncton. This role demands your bilingual skills and customer service expertise.

You will manage escalations and improve customer experiences by effectively handling inquiries and training support staff. The ideal candidate brings over three years of experience in a high-volume contact center as well as leadership capabilities in resolving complex service issues. Your familiarity with Oracle and ServiceNow will be advantageous in driving service excellence.

Key Responsibilities:
• Handle internal and external customer escalations
• Mentor and guide recent support team members
• Analyze and resolve service supply issues proactively




• Follow up with customers to guarantee complete satisfaction
• Approve system-generated exception workflows

Requirements:
• Three or more years of contact center experience
• Preferred: Bachelor’s degree, HDI, or ITIL certifications
• Must be bilingual in English and French
• Demonstrated problem-solving and organizational capabilities
• Ability to manage stressful situations with composure

Join Ricoh to enhance customer service delivery and support excellence.
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📌 Service Delivery Escalation Expert Ricoh (Ontario)
🏢 Ricoh USA
📍 Ontario