Location: La Prairie, Lévis, Plessisville, or Beauce
Employment Type: Permanent, Full-Time (35 hours/week)
Work Model: Hybrid (1 day per week in the office)
Our client, a leading property and casualty insurance provider serving both individuals and businesses, is experiencing significant growth and is seeking a Training & Audit Specialist, Commercial Insurance .
This strategic role offers the opportunity to play a key part in employee development, continuous improvement initiatives, and the maintenance of high standards of quality and compliance across the organization.
Your Role As a Training & Audit Specialist, you will be responsible for:
Conducting file audits to ensure quality standards and compliance with established practices;
Evaluating the customer experience and advisory quality through call monitoring and analysis;
Ensuring the consistent application of company policies, procedures, and industry standards;
Collaborating with managers and team members to provide feedback and support professional development;
Identifying opportunities for improvement and contributing to the optimization of processes and tools;
Supporting training, coaching,



and mentoring activities to enhance employee performance and maintain quality standards.
Qualifications AMF Commercial Insurance Certificate (required);
Minimum of five (5) years of experience in commercial insurance as a generalist;
Strong knowledge of the Microsoft Office Suite;
Excellent presentation and facilitation skills;
Strong analytical abilities and attention to detail;
Collaborative mindset with a commitment to continuous improvement.
What Our Client Offers Permanent, full time position;
Competitive salary starting at $75,000+ , based on experience;
Annual bonus of up to 6%;
Hybrid work environment;
Defined benefit pension plan with employer contributions;
Annual wellness allowance;
Home office setup allowance;
Virtual healthcare services and Employee Assistance Program;
Minimum of four (4) weeks of vacation;
Paid personal and sick days;
Career growth opportunities within a growing organization;
Employee discounts on home and automobile insurance.

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📌 Training and Audit Specialiste, Commercial Insurante (Quebec City)
🏢 DGA Careers
📍 Quebec City