Drive customer engagement strategies for Reitmans, RW&CO.; and Penningtons as a Customer Engagement Strategy Manager. Utilize data analytics to improve customer relationships and revenue generation.
Reitmans Canada Limited is hiring a Customer Engagement Strategy Manager to transform customer interactions across its iconic brands. This role focuses on building lifecycle strategies that engage and retain customers. Your experience in CRM and ecommerce will be crucial in creating personalized experiences and analyzing their impact on growth.
Key Responsibilities:
• Own the customer growth strategy across multiple channels
• Implement creative lifecycle marketing strategies
• Collaborate with teams to streamline customer journeys
• Measure success through detailed analytics and metrics
• Identify new segments for engaging potential customers
Requirements:
• 8+ years in CRM, lifecycle marketing or digital projects
• Proven ability to enhance engagement and retention
• Expertise with automation tools like Braze
• Strong analytical skills with a focus on ecommerce metrics
• Bilingual in French and English
Take charge of customer engagement at Reitmans and redefine how the brand interacts with customers for long-term success.
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