You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with agile colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you’ll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients’ lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Events & Experiences is a strategic partner that creates meaningful connections through meetings, events, workplace experiences, hospitality services, audiovisual production, and multimedia storytelling.

Our team brings together experience strategists, hospitality professionals, event specialists, technical experts, and creative storytellers who design and deliver in-person, hybrid, virtual, and broadcast experiences that help employees collaborate, leaders connect, and business objectives come to life.

By combining creativity, hospitality, technology, operational excellence, and data-driven decision making, we create experiences that strengthen culture, enhance engagement, and support Sun Life’s success.

The SrAV Techniciansupports the AV servicedeliveryforan inspiring arrayoflivein-person,virtual, hybrid corporate meetings and eventsat Sun Life. The Technician guides and influences business partners on the technical service selection for eventsbothvirtual platforms andinour internal conference centres, andensurestheservices are delivered at a high-quality standardandprofessional caliber.The Technician is primarily responsible for delivering audio-visualservices required foron-site meetings andeventsas well asvirtual events for Sun Life Financial business groups and senior leadership teams.AV equipment includesall audio equipment (digital mixers, wireless mics), video (projectors, switchers, video conferencing units, cameras, various sources), lighting (studio lighting, theatrical lighting) as well as staging.Virtual event services include streamed live and recorded events on a wide range of platforms as well as Hybrid events with simultaneous live and in person components.

The Sr. AV Technician is responsible for the operation, maintenance, and support of a wide range of AV technologies, including audio, video, conferencing, lighting, streaming, and production systems. The role also supports system maintenance, equipment readiness, vendor coordination, documentation, and technician training to ensure consistent service excellence.

Thisin-person role is based at ourToronto One York location, and provides occasional supportat our Toronto Atria location,



as well asnon-location specificvirtual event support.The Technician reports to the Manager, AV Services. The Technician works closely with members of the technician team, as well as the Producing, Multimedia and Operations teams in the delivery of our overall department initiatives.

What will you do?

Hands-on planningwith our business partners to recommend appropriate virtual platforms, audio-visual and staging solutions, and therehearsal and eventdeliveryofthese plannedservicesto ensure the seamless execution of the event.

Technical operationof keyvirtual event platforms,broadcast and video equipment and integrations,multi-channel systemsandvideo editing capabilities, as well as the ability to learn new equipment, systems and platforms.

Demonstrate flexible, solution focusedcustomer serviceskillstoquicklyadapt,resolve and trouble-shoot technical problemsor late-breaking customer needs.

Contributetosystemsand complete tasksforevent reporting,equipment and inventory resourcingto department standards.

Adhereto company policies and industry best practices for thetechnicalprocesses, pre, during and post-events

Commitment to continuous improvement with the aim of making processes as efficient as possible, while delivering quality results

What you need to succeed?

You have5+years oftechnicalexpertisein acorporateevent environment,producing experiences for online and in-person corporate audiences.

You’re awell-accomplished eventtechnicianwith honed skillsandtrackrecord oftroubleshooting under pressure, knowledgeable with awide range ofmedia,platformsand venues, regularly working in closecollaborationwitheventplanning,andmultimediateams.

You’ve got experienceleading partners, suppliers andteamstodeliver high quality work.

You regularly show initiative, as a self-starteryou’reconfident in your abilities and decision-making.You have an excellent track record in fast paced, deadline driven, high-volume and live production environments.

You have an exceptional attention to detail

You have a passion forcorporate eventexperiences, with your finger on the pulse of the latest trends and techniques.

You have knowledge of industry-related equipment, systems and terminology, andprofessionalabilities. This may include knowledge of AV andbroadcast systems such as video conference hardware & software endpoints, hardware & software video switchers (Blackmagic ATEMs, Vmix),Virtual Event Platforms,MS Teams and Zoomas well as expertise in the MS Office Suite, Adobe creative Suite. Demonstratable intuitiveness and ability to adapt and learn a wide range of production systems, equipment platforms and integrations as technology evolves.

Youbuild strong business relationshipswith stakeholders, vendors, staff,



and team members;you’ve got astrong ability to negotiate and resolve issues smoothly and effectively.

You’re adaptable, resilient, adjusts quickly, maintains effectiveness throughout periods of change, exhibiting tolerance for ambiguity and the ability to lead the team through changeand you maintain your effectiveness throughout periods of change and be comfortable with ambiguity

Preferred skills:

Industry certifications are an asset

Involvement in industry-related associations

Hands-on experience with virtual event platforms (MS Teams, Zoom, Cisco Webex, etc.)

Live audio engineering and sound mixing expertise

Knowledge of virtual production and hybrid event delivery

Experience with LED wall systems or advanced staging technologies

Post-production editing capabilities (Premiere Pro, Final Cut Pro, DaVinci Resolve)

Experience creating technical documentation and knowledge base resources

Familiarity with emerging technologies in the events industry

What’s in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all ouremployees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 - 128,000/128 000

Job Category:

Office Administration

Posting End Date:

01/10/2026

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📌 Senior Audio Visual Technician (Ontario)
🏢 Sun Life
📍 Ontario