Lead customer services at the U of T Bookstore in Scarborough as a Customer Experience Manager. Enhance customer interactions while overseeing retail operations and team performance.
You will report to the Scarborough Store Manager and play a crucial role in supporting floor operations. Your focus will include staff onboarding, training, and delivering excellent customer service. Significant retail experience and a results-oriented approach will contribute to your success in this agile environment.
Key Responsibilities:
• Guide the Floor staff and manage operations
• Maintain inventory and store appearance to high standards
• Drive execution of customer service policies
• Supervise peak period e-commerce customer care
• Build relationships with the U of T community
Requirements:
• University/college degree or comparable work experience
• At least 5 years in retail, with 3 years in a leadership role
• Proven retail management skills and knowledge
• Robust customer service and training abilities
• Energetic and able to work flexible schedule
Focus on enhancing customer experiences and retail performance at the University of Toronto Bookstore.
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📌 Experienced Customer Experience Manager Role Toronto
🏢 Socket.dev
📍 Toronto