Lead as an IT Operations Leader in Ottawa, ON, driving service delivery and cybersecurity for a respected federal entity. This hybrid position requires bilingual capabilities and valid clearance.

In this essential role, you will guide IT operations and deliver continuous service improvements while developing a high-performing team. You'll collaborate with business leaders to align technology initiatives with organizational goals in a regulated setting. Your leadership will ensure secure and reliable IT services.

Key Responsibilities:
• Manage IT operations and Service Desk initiatives
• Enhance service quality through continuous improvement
• Strategic advisor on technology and architecture
• Handle vendor and service performance oversight




• Advocate for security and compliance standards

Requirements:
• 5+ years of leading IT operations in enterprises
• Experience with ITIL for Service Desk management
• Proven background in cybersecurity governance
• Strong management of cross-level stakeholder relationships
• Secret Security Clearance and bilingual proficiency required

Contribute to meaningful digital transformation while working collaboratively in a technology-driven federal environment.
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📌 IT Operations Leader in Ottawa (Quebec City)
🏢 Altis Technology
📍 Quebec City