About the JobThe IT Operations Manager implements and administers global technology activities: manages, upgrades and directs the installation, operation and maintenance of information technology hardware and software.As IT Operations Manager, You Will…Assume responsibility for assigned IT Operation services and activities specific to a site (or sites) including implementing and administeringAdminister and provide ongoing technical support locally on site of information technology hardware (desktop/laptop/Chromebox) and softwareMaintain staff by recruiting, selecting, orienting, and training employeesConduct 1:1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to discuss set of expectationsMaintain a secure and secure work environmentComplete projects by coordinating resources and timetables with different IT stakeholders and non-IT departmentsPerform hardware troubleshooting which included repairs, upgrades and configuration of desktops/laptopsTake ownership of technical issues, working with different stakeholders to resolve technical concerns as necessaryMonitor, report and document system and performance issuesWork collaboratively with different clients, team members and other stakeholders across the company to achieve desired resultsAdhere to company policies,



core values and proceduresWork on shifting schedules and available to work in a 24/7 operations environmentInterpret and validate technical issues, test solutions, follow-up and **escalate** when necessarySolve complex problems in a technical service-oriented environmentComprehend, capture and interpret basic information and work within a team in a fast-paced call center environmentAs IT Operations Manager, You Have…Post-secondary or completion of post-secondary schooling preferredMinimum 2 years IT experienceMinimum 1 year management/project management experienceExperience managing base image and software packaging deploymentsWorking knowledge with MS Windows, IOS/OSX, Android, system environmentsExperience in Microsoft desktop and server platforms and their related software management applicationsDetail-oriented team player with creative problem-solving and project management skillsAbility to implement change and innovationExpertise on installation, diagnostics, repair, maintaining and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performanceStrong interpersonal and organizational skills, must be customer orientedMust be tech savvy and updated on the latest technology available on the market (Tablets, Game Console, LED TV's, etc.)#J-18808-Ljbffr

📌 It Manager (Winnipeg)
🏢 Canadian Museum for Human Rights
📍 Winnipeg