Be a driving force for FIKA as the Director of Integrated Retail Sales & Customer Experience in Toronto. Focus on redefining the cannabis shopping experience through strategic sales initiatives.

In this role, you will leverage your expertise to improve both digital and in-store customer interactions. Your primary responsibilities will include developing sales strategies and enhancing the customer journey based on data and insights. Collaborating with District Managers and Retail Operations, you will implement best practices that support FIKA's mission to provide exceptional service.

Key Responsibilities:
• Shape the integrated retail sales framework
• Translate sales data into actionable strategies
• Champion customer-first behaviors in all store formats




• Conduct field visits to validate customer insights
• Monitor performance metrics to drive improvement

Requirements:
• Over 7 years of retail sales or customer experience
• Expertise in developing effective sales tools
• Strong analytical skills on customer behavior
• Excellent communication and coaching capabilities
• Experience in a fast-paced retail workplace

Become an integral part of FIKA's dynamic team, leading the evolution of cannabis retail sales in Canada.
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📌 FIKA Cannabis Director of Customer Experience (Ontario)
🏢 FIKA
📍 Ontario