Reports to CLSS Supervisor, Manager & LIC MLT II. Initial point of contact for lab services for internal/external clients at a provincial level. Assists monitoring of worklists & communicates critical test results. Responds to incoming HCP calls for test results. Performs/documents duties. Performs add-on testing requests. Displays excellent phone etiquette, transparent/concise communication. Ensures patient confidentiality. Notifies patients & HCP of cancelled blood testing using work list. Arranges patient recollections. Faxes notifiable micro tests. Monitors APL Right Fax 300+ accounts. Completes access requests & faxed in requests. Manages PSC Privacy Breaches for incorrect patient requisitions. Other duties as assigned.

Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support III

Union: HSAA OFFICE CLERICAL

Unit and Program: Client Response, Lab Information Centre

Primary Location: Manulife Place

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 02-OCT-2026

Employee Class: Regular Full Time

Date Available: 02-NOV-2026

Length of Shift in weeks: 2

Shifts per cycle: 10

Days Off: As Per Rotation

Minimum Salary: $24.97

Maximum Salary: $30.34

Vehicle Requirement: Not Applicable

Classification: Administrative Support III

Union: HSAA OFFICE CLERICAL

Unit and Program: Client Response, Lab Information Centre

Primary Location:



Manulife Place

Location Details: As Per Location

Multi-Site: Not Applicable

FTE: 1.00

Posting End Date: 02-OCT-2026

Employee Class: Regular Full Time

Date Available: 02-NOV-2026

Hours per Shift: 7.75

Length of Shift in weeks: 2

Shifts per cycle: 10

Shift Pattern: Days, Evenings, Nights, Weekends

Days Off: As Per Rotation

Minimum Salary: $24.97

Maximum Salary: $30.34

Vehicle Requirement: Not Applicable

Required Qualifications:
Completion of Grade 12 or equivalent.

Additional Required Qualifications:
As Required.

Preferred Qualifications:
Related post-secondary ed.(E.g. Medical Office Assistant, Unit Clerk, Lab Assistant). Advanced MS Office Suite - Excel, MS Word, Outlook, MS Teams. Any CDN equivalency to English 30/33 or CLBS benchmark 8 completed within last 6 months. Call Centre experience. Experience with Epic/Beaker CIS. Courses or certificates in personal leadership, customer service and/or process excellence. Knowledge of medical terminology. Previous laboratory information experience in the last 2 years.

Please note:
All postings close at 23:59 MT of the postingend date indicated.

Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.

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📌 Administrative Support III (Alberta)
🏢 Alberta Precision Labs
📍 Alberta