Customer Service Assistant
Application Deadline: 30 October 2026

Department: Retail

Employment Type: Full Time

Location: Buckingham

Compensation: £10.85 - £12.71 / hour

Description
We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced workplace, we’d love to hear from you.

About The Role
Contract: Permanent

Hours: Full-time

Hours of Work: 40 hours, 5 days a week. Working Monday to Friday including alternate Saturdays

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.

Delivering excellent customer service that is friendly, respectful, and solution-focused

Supporting the store team in maximising sales opportunities through product knowledge

Taking ownership of a designated department and driving sales through merchandising and promotions

Reviewing stock levels and adjusting seasonally to meet customer needs

Processing goods inwards and maintaining stock file accuracy





Ensuring visual merchandising standards are met and the store is well-presented

Becoming proficient in cash handling and following company procedures

Working in line with health & safety guidelines and GDPR compliance

About You

No previous experience required, full training will be provided

Strong retail disciplines and a passion for customer service

Good IT skills and ability to manage systems accurately

Awareness of Health & Safety and GDPR compliance

Excellent communication and interpersonal skills

Confident, enthusiastic, and approachable attitude

Ability to work under pressure and manage multiple priorities

Flexible and adaptable to meet the needs of the business

You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

What We Offer

Scottish Widows contributory pension – company will match up to 5%

Up to 25% colleague discount in store

Free parking on site

33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)

Excellent training and development opportunities

Plenty of career progression opportunities

Life Assurance

Employee Assistance Programme with Retail Trust

Comprehensive colleague benefits

Enhanced Family Leave Policies

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