Become a Client Experience Manager at Axis Therapy & Performance, ensuring exceptional client interactions and efficient claims administration. Lead our Scarborough clinic to deliver a superior service.

In this full-time role, you will manage the admin team and oversee MVA and WSIB claims across our clinic network. You will be responsible for coaching client coordinators and maintaining client scheduling, ensuring an organized and effective atmosphere. Your proactive approach will ensure smooth operations and adherence to SOPs.

Key Responsibilities:
• Oversee client coordinators and admin team performance
• Optimize client scheduling and booking processes
• Enforce billing and documentation standards
• Address and resolve elevated client concerns
• Coordinate claims management for MVA and WSIB

Requirements:
• 2+ years of experience in clinic administration roles
• Ability to mentor and hold team members accountable
• Exceptional organizational skills and focus on detail
• Polite persistence in following up with insurers
• Knowledge of Jane App is preferred

Shape client experiences and maintain administrative excellence at Axis.
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📌 Client Experience Manager at Axis (Ontario)
🏢 Astra North Infoteck
📍 Ontario