Become a pivotal part of guest experiences at Fantasyland Hotel as a Front Office Agent. You'll manage check-ins, check-outs, and inquiries to guarantee an exceptional stay.

This role emphasizes welcoming guests and handling their requests efficiently while ensuring a smooth check-in/check-out process. You'll balance operational tasks and contribute to positive guest interactions by addressing inquiries and concerns with care.

Key Responsibilities:
• Welcome guests warmly during check-in and check-out
• Verify reservations and handle payment transactions
• Maintain a balanced cash float and paperwork
• Assist guests with information on hotel amenities
• Resolve guest complaints in a qualified manner

Requirements:
• 1-2 years of experience in customer service preferred
• Strong interpersonal and communication skills
• Professional appearance with a friendly disposition
• Ability to stand for extended periods and assist with baggage
• Well-developed organizational and problem-solving skills

Join Fantasyland Hotel and enhance the guest experience through dedicated service.
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📌 Fantasyland Hotel Front Office Agent (Alberta)
🏢 West Edmonton Mall
📍 Alberta