Join Groupe Nordik as the Customer Experience Manager, prioritizing guest satisfaction and operational excellence within our wellness destinations. You will drive team performance through a strategic, engaging approach.

This role demands strong leadership to foster a culture of high-quality service and cutting-edge practices. You will oversee key performance indicators while ensuring your team is equipped and motivated to deliver results. Weekend and evening availability is required to meet our guests’ needs.

Key Responsibilities:
• Design the center’s operational and service strategies
• Monitor and improve key customer service metrics
• Engage in technology advancements to enhance service




• Recruit and develop talent in a hybrid setting
• Manage complex customer feedback and escalation processes

Requirements:
• College diploma or equivalent experience
• At least 5 years in customer service and operations
• Proven management of remote teams
• Expertise in call center operations and performance
• Regular evening and weekend availability

Become an integral part of the Groupe Nordik mission by enhancing the customer service experience, fostering innovation and excellence.
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📌 Customer Experience Manager at Groupe Nordik (Quebec City)
🏢 Nordik
📍 Quebec City