Join Cogeco as a Hybrid Retention Specialist in Burlington, Ontario, where you'll build customer loyalty and resolve service issues proactively. This role emphasizes exceptional service and negotiation skills.
You'll work from home and in the Burlington office twice a month, addressing customer inquiries about disconnection requests. Your goal will be to enhance retention rates by resolving customer issues and effectively showcasing our services’ advantages. The position requires a passion for customer service and sales, coupled with the resilience to achieve set targets.
Key Responsibilities:
• Resolve downgrade or disconnection inquiries effectively
• Utilize negotiation skills to foster customer retention
• Address customer service and technical issues promptly
• Enhance customer retention with persuasive communication
• Meet all key performance indicators consistently
Requirements:
• High School Diploma required; post-secondary preferred
• 1-2 years of previous call center experience
• Proven ability in customer service and sales
• Analytical and detail-oriented mindset
• Flexibility to work in a changing schedule environment
Maximize your potential while making a significant impact in customer retention at Cogeco.
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